Important Recall Notice

With our dedication to safety and quality in mind, Shimano is issuing a voluntary recall of some bonded 11-speed HOLLOWTECH II road cranksets produced before July 2019 for a possible bonding separation issue.

To remedy this situation, we are asking for the support of our retailers to promote this voluntary recall and have applicable cranksets inspected.

We also ask you to notify your customers using the tools we are providing. In store poster template as well as social media links and posts.

Finally, please review any inventory you currently have in stock. If any affected date codes are found, please remove them from the sales floor and contact your Shimano sales rep so that we can issue an RA.

For the consumer cranksets that you inspect, Shimano will replace any crankset that fails the inspection process.

There is no need for further action required for cranksets that pass the inspection process.

The CPSC has reviewed and approved the voluntary Corrective Action Plan that Shimano has proposed. This is designed to give the consumer and retailers multiple ways to determine whether a crankset shows a possible bonding separation issue and to swiftly remove any possible safety hazard to our consumers.

Not all DURA-ACE and ULTEGRA cranksets need to be inspected. Only cranksets produced before July 2019 need to be inspected, and the way to know if your crank should be inspected is to identify it in step 1 below.

Retailer Eligibility

  • Only retailers who have made over $5,000 in direct purchases from Shimano in the last 12 months will be identified as authorized inspection locations on the retailer locator.
  • Retailers must review and follow the inspection materials available on SHIMANO T.E.C.
  • Retailers must have access to the B2B (connect.shimano.com) to submit inspections results and request replacement cranksets.

Retailer Compensation

  • Shimano will compensate authorized retailers $75.00 USD in the US and $100 CAD for Canadian retailers per qualified inspection. 
  • Inspection includes identifying if the crankset is affected by the recall, removal, cleaning, and inspection of affected cranksets as well as the assemble or install of existing or replacement cranksets and front derailleurs.

*Shimano reserves the right to exclude any retailer from the list of authorized inspection locations, disable submission of inspection results and/or decline requests for inspection reimbursement if said retailer’s submissions fail to meet the requirements listed above.

Crank Identification and Inspection Process for Retailers

Step 1 – Determine whether your crankset needs to be inspected

STEP 1A – Identify the model number of your crankset

The affected model numbers are DURA-ACE and ULTEGRA branded cranksets with the following model numbers: ULTEGRA FC-6800, FC-R8000 and DURA-ACE FC-9000, FCR9100 and FC-R9100-P. The model numbers are stamped on the inside of the crank arm near the bottom of the arm (see yellow square in the] image below).

Does the model number on your crank arm match the model numbers above?

NO: The crank is not affected, and no further action is needed.

YES: Proceed to STEP 1B.

STEP 1B – Identify the production code stamped on your crank arm (Yellow box on the image below)

A production code is stamped on the inside of the crank arm near the bottom of the arm (see the blue square in the image above). The affected models are pre-July 2019 production and have the following two-letter production code on backside of the crank arm where the pedals are attached: KF, KG, KH, KI, KJ, KK, KL, LA, LB, LC, LD, LE, LF, LG, LH, LI, LJ, LK, LL, MA, MB, MC, MD, ME, MF, MG, MH, MI, MJ, MK, ML, NA, NB, NC, ND, NE, NF, NG, NH, NI, NJ, NK, NL, OA, OB, OC, OD, OE, OF, OG, OH, OI, OJ, OK, OL, PA, PB, PC, PD, PE, PF, PG, PH, PI, PJ, PK, PL, QA, QB, QC, QD, QE, QF, QG, QH, QI, QJ, QK, QL, RA, RB, RC, RD, RE, and RF.

Does the production code on your crank arm match any of the two-letter productions codes above? (Blue Box on the image below)

NO: The crank is not affected. It is safe to use, and no further action is required.

YES: Proceed to STEP 2.

  • If you have noticed any changes in the feeling of the crank when you pedal or hear noise or creaking, please proceed to Step 2.
  • Consumers who believe they have an applicable product or are unsure how to check the manufacturing code are asked to contact an authorized Shimano retailer to schedule a free crankset inspection. Please see below for instructions on how to figure that out. You may also call us at (844) 776-0315 for assistance.
  • Consumers with cranksets that do not fall within the specified date codes do not need to take further action regarding this safety recall or inspection. Please proceed to Step 3.

Step 2 – Retailer Inspection Process

  • Follow the processes as outlined on si.shimano.com and na.stec.shimano.com. 
  • As a retailer you will inspect the crankset for signs of bonding separation or delamination.
  • As a retailer you will submit the required information to Shimano so that we can document the inspection, results, and replacement cranks if needed.
  • Shimano is required to maintain this information for CPSC reporting and to ensure the process is completed. 
  • For cranksets that show signs of bonding separation or delamination during the inspection will be provided a free replacement crankset* from Shimano that the retailer will professionally install.

NOTE: Inspection material will be available the week of September 25th. The submission of inspection results will also be available the week of September 25th. Replacement cranksets will be available to start shipping the week of October 10th

Step 3 – Ride safely and continue to inspect your bicycle/equipment 

  • If the crankset passes the inspection and has no signs of delamination, we appreciate your support in completing the safety inspection. The customer may continue using their crankset as normal.
  • If the crankset requires replacement, we appreciate your support to complete this process.
  • We would like to encourage you to remind all riders to maintain their bicycle and riding equipment diligently.
  • We would also like to encourage customers to have their bike tuned up and inspected regularly.
  • Instruct consumers to pay attention to changes in the sound and feel of how your bike is riding. Changes could indicate wear out, breakage, or need for adjustment on some part of your bike.

*If a replacement crankset is temporarily unavailable, Shimano will maintain a registry of retailers participating in the recall and will notify the retailer when the replacement is ready.

A Note from Shimano

Since 1921, Shimano has been committed to producing the highest quality, most durable, and reliable components throughout the cycling industry. Our products are trusted worldwide by millions of cyclists across every category and cycling discipline. Shimano stands behind our products as a global leader and we want to ensure all riders experience Shimano’s hallmark reliability and quality with every pedal stroke. We thank you for your trust, understanding, and support.

Retailer Contact: Shimano toll-free at 844-776-0315 from 8 a.m. to 5 p.m. PT Monday through Friday or online at https://bike.shimano.com/en-US/information/customer-services.html or https://bike.shimano.com/en-US/home.html and click “Information” then “Safety Recalls” at the top of the page for more information.

This voluntary recall is being conducted in cooperation with the United States Consumer Product Safety Commission and Health Canada.