Retailer services

Doorstep Delivery

Doorstep Delivery is a program offered to retailers whereby HLC will ship orders directly to the end user on behalf of the retailer. Commonly known as drop shipping, Doorstep Delivery is a simple way to improve your customers’ experience while maximizing your efficiencies as a retailer. 

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Why Use Doorstep Delivery?

Increase your selection. Not your inventory.

Connect to our digital catalog and consider HLC a virtual warehouse. You'll expand your product offering to your customers, while not having to bring in a single dollar’s worth of additional inventory.

More Relevance. More Convenience.

With a larger product selection, same-day shipping, and fast delivery options (most in 2 days or less), you can now compete with the largest retailers in the world and keep your customers spending their dollars with you.

Same-day shipping. Predictable costs.

Let HLC's operational excellence become your advantage. We dare you to do a cost analysis and see just how using Doorstep Delivery not only saves you time, but also money.

Complete Doorstep Delivery Agreement Form

Getting Started

  • Complete Doorstep Delivery Agreement
  • Upon approval for program, allow 24 hours for the website to update and access to be granted.
  • HLC recommends that you visit your Doorstep Delivery Preferences page to set up your preferences and default settings.
  • Determine how you would like to place your orders and start ordering!
Get Started Now

How to Order

  • Manual entry on the web store
  • File upload from fast order screen
  • FTP
  • API

We have put together the following chart to help identify the best option for you.  For more information on how to order, please visit HLC University and watch our tutorial videos.

Pricing

All Doorstep Delivery orders will receive normal dealer pricing. This means any sales, program discounts, or promotions for which you qualify will apply to Doorstep Delivery orders. Whatever you would pay for a stocking order is what you will pay for the same item if shipped using Doorstep Delivery. You make your normal margins.

Shipping

Once an order is flagged as Doorstep Delivery (achieved by changing the delivery address to something other than an address already on file), the Doorstep Delivery shipping terms will apply.

All Doorstep Delivery orders will receive a processing fee of $5. This fee is applied to each order. An order can contain as many items as desired but cannot contain multiple delivery addresses.

Shipping charges are based on the contents of the order and any optional services desired by the retailer.

Orders will be shipped in non-branded boxes and will contain a packing document with no pricing, just a summary of what is being shipped, your return address, and the delivery address.  To download an example of a Doorstep Delivery packing document, click the link below:

DOWNLOAD EXAMPLE OF PACKING DOCUMENT

Doorstep Delivery orders may be sent to most addresses, with the following exceptions:

  • PO Boxes (coming soon)
  • Northwest Territories
  • Yukon
  • Nunavut
  • Any country outside of Canada


International accounts are not eligible for Doorstep Delivery.

FAQ

There is no minimum order amount.

Some items may be marked as ineligible for Doorstep Delivery for various reasons. As a general rule, bicycles, merchandising items, and items weighing more than 70 lbs are excluded from Doorstep Delivery to the consumer. We are commited to keeping this service available on as many items as possible.

If placed before the cut-off time, orders ship same-day.

Doorstep Delivery orders may be found in your Order History page just as a regular order would. You may also sign up for a daily summary of all Doorstep Delivery orders, including tracking information, by visiting your Doorstep Delivery Preferences page.

Since there is no financial transaction between HLC and the recipient of the product, the selling party (retailer) is responsible for collection and remission of any and all applicable taxes.

For this (first) phase of Doorstep Delivery, expedited delivery options are not available.